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COMPLAINT POLICY OF Willow House Community Support LTD
There may be times where Willow House Community Support LTD does not meet your expectations. In these circumstances we encourage you to let us know. We are committed to learning from your experiences as it will help us to continually improve the service we deliver. Willow House Community Support LTD has a structured approach to resolving complaints.
1. Send Complaint
If you are dissatisfied with the service provided by us, you can lodge a complaint with us.
Please include in your complaint the following details:
(a) your name and contact details;
(b) the nature of the complaint;
(c) details of any steps you have already taken to resolve the complaint;
(d) details of conversations you may have had with us that may be relevant to your complaint
and;
(e) copies of any documentation which may be relevant
Please send your complaint to admin@willowcommunitysupport.org
2. Evaluation
We will take note of what information you provide to us. This information will be passed on to the
appropriate department of Willow House Community Support LTD to deal with the complaint.
We are committed to resolving your complaint within a timely manner.
3. Response
We will keep in touch with you during the process. If you require support, please email
admin@willowcommunitysupport.org. Once we have finalised your complaint, we will advise you
of our findings and any action we have taken.
